New Poster
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3 Messages
Unicast Ranging, T3 Timeout - automated reset modem CS loop, can't reach human!
I see this error posted everywhere but so far Xfinity has refused to acknowledge it, instead claiming it's my modem/router. Well I unplugged mine from the wall, connected to a nearby neighbor's "xfinitywifi" hotspot, same exact issues. Also same issues w/another laptop and my cell phone when using wifi, so it's not due to a problem with my devices.
My many attempts via the CS phone number have not been fruitful. It just tells me to keep resetting my modem, there is no way to reach a human.
I need to get a tech out to my building. How do I go about this?
Responses
EG
Expert
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86.6K Messages
1 y ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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unlockphone
New Poster
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3 Messages
1 y ago
Problem happens on multiple devices. (this rules out my particular personal laptop/device)
Same thing when I completely unplug my router and connect to an xfinitywifi hotspot signal. (this rules out my particular router/modem/access point)
It's clearly Xfinity's network issue, but their CS keeps using the excuse of "our side shows we are providing the signal fine so we cannot authorize a tech to go to your address". Yeah, like what if everyone who owed the bank money claimed "my records show I paid you just fine so too bad".
Ridiculously unhelpful "customer service" from Xfinity regarding this issue. From the multitude of similar posts on this forum it's clear Xfinity's network cannot handle the demand of shelter-in-place and they are just denying it to customers gaslighting us into thinking it's our routers or other equipment.
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