2 Messages
Unicast maintenance ranging no response t3 timeout
My error logs are below. I have this issue where My internet just drops at least twice a day. I've had someone come by and check my service but said there were no issues. I've been in contact with Xfinity multiple times, and I've purchased a new Modem per XFinity's suggestion. I pay a lot for fast internet but what's the point if it drops whenever I want to use it? Pretty desperate here.
Tue Sep 03 10:14:51 2024 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;C
Tue Sep 03 10:06:41 2024 (Critical (3)) UCD invalid or channel unusable;
Tue Sep 03 10:06:35 2024 (Notice (6)) DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;
Tue Sep 03 10:06:34 2024 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;
Tue Sep 03 10:06:33 2024 (Notice (6)) TLV-11 - unrecognized OID;
Tue Sep 03 10:06:24 2024 (Notice (6)) Honoring MDD; IP provisioning mode = IPv6
Tue Sep 03 10:06:20 2024 (Critical (3)) UCD invalid or channel unusable;
Tue Sep 03 10:06:14 2024 (Warning (5)) ToD request sent - No Response received;
Tue Sep 03 10:06:05 2024 (Notice (6)) Honoring MDD; IP provisioning mode = IPv6
Tue Sep 03 10:05:49 2024 (Critical (3)) No Ranging Response received - T3 time-out;
Tue Sep 03 10:05:29 2024 (Warning (5)) ToD request sent - No Response received;
Tue Sep 03 10:05:29 2024 (Critical (3)) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
Tue Sep 03 10:05:28 2024 (Critical (3)) No Ranging Response received - T3 time-out;
Tue Sep 03 10:05:28 2024 (Critical (3)) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
Tue Sep 03 10:05:25 2024 (Critical (3)) No Ranging Response received - T3 time-out;
Tue Sep 03 10:05:24 2024 (Critical (3)) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
Tue Sep 03 10:04:28 2024 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;
Tue Sep 03 10:03:43 2024 (Critical (3)) UCD invalid or channel unusable;
Tue Sep 03 10:03:36 2024 (Notice (6)) DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;
Tue Sep 03 10:03:35 2024 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;
Tue Sep 03 10:03:34 2024 (Notice (6)) TLV-11 - unrecognized OID;
Tue Sep 03 10:03:22 2024 (Critical (3)) UCD invalid or channel unusable;
Tue Sep 03 10:03:16 2024 (Warning (5)) ToD request sent - No Response received
Tue Sep 03 10:03:07 2024 (Notice (6)) Honoring MDD; IP provisioning mode = IPv6
Tue Sep 03 10:03:02 2024 (Critical (3)) No Ranging Response received - T3 time-out;
Tue Sep 03 10:02:38 2024 (Warning (5)) ToD request sent - No Response received;
Tue Sep 03 10:02:36 2024 (Critical (3)) No Ranging Response received - T3 time-out;
Tue Sep 03 10:02:31 2024 (Notice (6)) CM-STATUS message sent. Event Type Code: 7; Chan ID: 4; DSID: N/A;
Tue Sep 03 10:02:29 2024 (Critical (3)) No Ranging Response received - T3 time-out;
Tue Sep 03 10:02:26 2024 (Critical (3)) 16 consecutive T3 timeouts while trying to range on upstream channel 3;
Tue Sep 03 10:02:26 2024 (Critical (3)) Unicast Maintenance Ranging attempted - No response - Retries exhausted;
Tue Sep 03 10:02:26 2024 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;
EG
Expert
•
107.2K Messages
3 months ago
@erikm1
You need to also post the modem's signal status values. Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
(edited)
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EG
Expert
•
107.2K Messages
3 months ago
The signal status values at that snapshot in time were OK but the error log entries indicate that something is going on. And there are a fair number of uncorrectable bit errors... Perhaps there is spurious noise ingress into the line(s) / an upstream channel / return path impairment somewhere.
There are other signal stat values that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to poll the CMTS (Cable Modem Termination System) to check for any real-time degradation and / or error reports, see your node / cable plant, and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and those upstream receive signal stats.
You should get a reply here in your topic. Good luck !
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