Unfair billing

I’ve paid $60 for the last two years for 500gig download speed. All of a sudden, it’s $114. However, I see you’re offering higher download speeds for CHEAPER on the website. Please have someone contact me to cancel my service because it’s ridiculous to treat loyal customers like this

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XfinityBenjaminM

Official Employee

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2.7K Messages

44 minutes ago

user_np8xy3 Hello! Thank you for reaching out to us here on our Community Form. We'll be happy to see what we can do to help! It sounds like your promotional pricing expired recently and that is why you're seeing the increase. We can take a look at our available offers and see what options you have. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

user_np8xy3

Unfair billing

XfinityBenjaminM

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