Underground Installation PROBLEMs, might lose job!
Well I might be loosing my job because of Xfinity. Moved to a new place and started the process of getting internet as soon as I stepped in the door. The new job requires me to telework and have a stable connection. Fast forward a week, a tech comes out to "reconnect" the property. They find out the old line needs to be replaced and puts in a ticket for a new line. All understandable so far, then things take a turn for the worse. After not hearing anything from Xfinity for a week I give customer service a call, they say they see the ticket but it hasn't been acted on. The yard is flagged the that weekend and I think I'm set. Again silence 14 days after the original ticket. The customer service rep says sorry your ticket must have "slipped through the cracks". They promise to escalate the ticket and I would get a status update the next day. AGAIN silence! Now after three weeks I call again and the rep says "oh sorry it must be rough trying to work from home without internet." They send another tech out that day with a shovel. The tech proceeds to dig in the wrong spot without a clue. I stop them and show them the route that the original tech described. He says "oh that's a big job, I only have a shovel, bye". I plead for them to install a temporary line because I am running out of options he just says "no" and drives away. I call customer service AGAIN and speak with a rep for over 90min asking for a supervisor and they just stall and say there is nothing a supervisor can do. Now with going on well over a month of no internet (cell service is very very bad) I have nothing and no good contact or leads. I've been yelled at, called a lier and told basically to pack sand. Sadly Xfinity is the only provide for my address. I was told if I can't work from home in a week, I'd be out of a job. Does anyone even care?