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user_g16ktp
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Saturday, March 15th, 2025 4:06 AM

Underground cable drop status

Hello there,  I scheduled my tech installation nearly 10 days ago. The tech person arrived at the installation, said I needed an underground cable drop before installation. He created a ticket for the cable drop and said I need to wait for it to get resolved.

It has been more than 10 days now and there is no update. I am reaching out to see what the status of the cable drop is and if you all can share an update of when it will be done.  The house next door has Xfinity because there is a conduit already setup, it should not need any additional digging of approvals.


Happy to share all the details via direct messaging - thanks a lot for your help!!


Question

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Updated 

28 days ago

15

1

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XfinitySara

Official Employee

 • 

1.6K Messages

28 days ago

Hello again, @user_g16ktp! Thanks for creating a new post about the drop you're waiting on. I'm so glad to see that your last request for making the address serviceable was resolved, and I'd be happy to check on the status of things with you today! Our team is awesome to work with because we'll always do whatever we can to help :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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