Underground cable drop status

Hello there,  I scheduled my tech installation nearly 10 days ago. The tech person arrived at the installation, said I needed an underground cable drop before installation. He created a ticket for the cable drop and said I need to wait for it to get resolved.

It has been more than 10 days now and there is no update. I am reaching out to see what the status of the cable drop is and if you all can share an update of when it will be done.  The house next door has Xfinity because there is a conduit already setup, it should not need any additional digging of approvals.


Happy to share all the details via direct messaging - thanks a lot for your help!!