Visitor
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1 Message
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service.
About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer.
Not talking about wireless, haven't test that yet.
Is there a way to access the dashboard of the modem?
Am I hooked up to the correct port? There were several but only one with a green light.
Thanks!
EG
Expert
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115.6K Messages
2 days ago
First. What is the exact make and model number of the router / gateway device ? If it's an Xfinity rented gateway device, use the port with the red stripe next to it. And if you are using a cat5 Ethernet cable, try using a cat6.
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XfinityChelseaB
Official Employee
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2.1K Messages
19 hours ago
Hello @user_k2odiz, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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115.6K Messages
6 hours ago
@XfinityChelseaB
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit.
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EG
Expert
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115.6K Messages
6 hours ago
@user_k2odiz
Did you have a chance to see if those suggestions apply? Please respond right here in your topic on these open / public help forums. Thank you.
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