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20 Messages
Uncorrectables on EVERY Channel / Slow Speed on Gig Connection
Hello,
I have a Gigabit connection and a Surfboard SB8200 modem. My router is a Netgear 7000P. I cannot get speeds above 380Mbps connected directly to the incoming ethernet line and it has been that way for months. When I first got the service 800+ was nornal. Numerous calls to customer service does nothing except them wanting to constantly reset my modem. I have attached the log that shows that every channel has uncorrectables. Any help with this would be greatly appreciated.
Thank You,
Steve
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Henry071
Contributor
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66 Messages
1 y ago
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Henry071
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66 Messages
1 y ago
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EG
Expert
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86.7K Messages
1 y ago
SNR's are fine...
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Sierevello
Frequent Visitor
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20 Messages
1 y ago
Hello,
I watched the video as advised and did everything that they advised. I waited a week and a half to see what the result would be and it is the same as before. All kinds of uncoorectables...
I have included the log as requested and the latest channel info.
Thank you for all of your help!
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greperror
Frequent Visitor
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12 Messages
10 m ago
Are you still getting this ... I have similar issues resulting in Intermittant drops. But seem to be always the same time of day 9-11am and 4-7pm have same modem , and see the same large #of Uncorrectables.
Rebooting modem, factory reset, removing router from eqaution.. all have no effect . Several calls to support but to no avail. no solution found. PLEASE HELP if you got this resolved .
Many thanks!!
PS .. also After Factory rest my modem event log shows :
7/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 2436694061 5 "Dynamic Range Window violation"
07/07/2020 10:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
07/07/2020 10:55 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:01 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:01:5c:65:3a:65;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84020200 5 "Lost MDD Timeout;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0c:71:81;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
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Henry071
Contributor
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66 Messages
5 m ago
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EG
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86.7K Messages
5 m ago
9 month old dead thread now being closed...
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