rickhalv's profile

Visitor

 • 

4 Messages

Thursday, August 20th, 2026 7:19 PM

Uncorrectables and T3 time outs

@EG

I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is directly connected to Comcast cable all the way to the pole and perhaps beyond. Our house is at the end of the cable line. I am not a professional as most on this forum seem to be. How can I get Xfinity-Comcast to fix my line?

This post was created from this reply on different post
Oldest First
Selected Oldest First

Expert

 • 

120.2K Messages

1 day ago

Are you actually experiencing any connectivity problems ? Dropouts / speed problems.

Visitor

 • 

4 Messages

@EG​ I've just checked my speed: up 573.71 Mbps, down 41.54 Mbps.
Regarding recent Priority-3 time-outs:
Fri Aug 14, 3 times between7-9AM:
RCS Partial Service;CM-MAC=d4:...:11;CMTS-MAC=00:....:00;CM-QOS=1.1;CM-VER=3.0;
I'm not sure how to check for dropouts. If you mean modem lights status, then I don't know. My modem is in my garage. However, I live above the garage on the 2nd floor so I'm not watching the modem continuously.

Visitor

 • 

4 Messages

@rickhalv​ Sorry. Let me try that again: 

I've just checked my speed: down 573.71 Mbps, up 41.54 Mbps.
Regarding recent Priority-3 time-outs:
Fri Aug 14, 3 times between7-9AM:
No Ranging Response received - T3 time-out;CM-MAC=d4:..:11;CMTS-MAC=00:..:00;CM-QOS=1.1;CM-VER=3.0;
I'm not sure how to check for dropouts. If you mean modem lights status, then I don't know. My modem is in my garage. However, I live above the garage on the 2nd floor so I'm not watching the modem continuously.

Expert

 • 

120.2K Messages

@rickhalv​ wrote; 

I'm not sure how to check for dropouts. If you mean modem lights status, then I don't know.

Are you noticing any lapses / interupptions of your connection when you are doing things online ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Visitor

 • 

4 Messages

We have not noticed any lapses / interruptions of our online connection. I'm not sure that we would have noticed them since we mostly connect for non-essentials: movies, surfing the news, etc. However, at times, we are online for our investments' status & may be buying, selling stocks, for example. This could be troublesome. I'd rather look into these cable issues before there's a trading failure. Are these channel uncorrectables, Priority-3 T3 time-outs, and inability to share the proper time with my modem normal Comcast cable characteristics?

Expert

 • 

120.2K Messages

2 hours ago

They can be normal if they are few and far between. If they are frequent and numerous, they can cause dropouts / disconnections.

forum icon

New to the Community?

Start Here