Uncorrectables and T3 time outs

@EG

I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is directly connected to Comcast cable all the way to the pole and perhaps beyond. Our house is at the end of the cable line. I am not a professional as most on this forum seem to be. How can I get Xfinity-Comcast to fix my line?

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EG

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120.1K Messages

2 hours ago

Are you actually experiencing any connectivity problems ? Dropouts / speed problems.

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rickhalv

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3 Messages

@EG I've just checked my speed: up 573.71 Mbps, down 41.54 Mbps.
Regarding recent Priority-3 time-outs:
Fri Aug 14, 3 times between7-9AM:
RCS Partial Service;CM-MAC=d4:...:11;CMTS-MAC=00:....:00;CM-QOS=1.1;CM-VER=3.0;
I'm not sure how to check for dropouts. If you mean modem lights status, then I don't know. My modem is in my garage. However, I live above the garage on the 2nd floor so I'm not watching the modem continuously.

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1 hour ago

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rickhalv

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@rickhalv Sorry. Let me try that again:

I've just checked my speed: down 573.71 Mbps, up 41.54 Mbps.
Regarding recent Priority-3 time-outs:
Fri Aug 14, 3 times between7-9AM:
No Ranging Response received - T3 time-out;CM-MAC=d4:..:11;CMTS-MAC=00:..:00;CM-QOS=1.1;CM-VER=3.0;
I'm not sure how to check for dropouts. If you mean modem lights status, then I don't know. My modem is in my garage. However, I live above the garage on the 2nd floor so I'm not watching the modem continuously.

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19 minutes ago

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Your Home Network

rickhalv

Uncorrectables and T3 time outs

EG

rickhalv

rickhalv

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