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user_c261ed
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8 Messages

Tuesday, February 24th, 2026 2:27 AM

Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there

I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my wife to work from home.

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9 hours ago

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XfinityChelseaB

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2.2K Messages

3 days ago

Hello @user_c261ed, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_c261ed

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8 Messages

I have contacted over 10 times just to be told everything looks good. I have had 2 different techs out just to tell me everything looks good. I have also been charged a $100 fee for them coming out to not fix the issue.

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1 day ago

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XfinityThomasA

Official Employee

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3.3K Messages

 

user_c261ed - Our team is here to help! Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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1 day ago

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user_c261ed

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8 Messages

9 hours ago

Ahhhh now we are going to delete all of the modem logs i posted and continue to pretend there is no issue.

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