Visitor
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7 Messages
Uncorrectable errors - NEW modem does the same thing as previous modem -New line was run to house issue is still there
I have had internet issues, large amounts of packet loss and dropped connection. A tech was out and installed a new line to the home without any improvements. Another tech was supposed to come out a few days ago however nobody ever showed up. The connection is terrible and nearly impossible for my wife to work from home.
EG
Expert
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116.3K Messages
3 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
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XfinityChelseaB
Official Employee
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2.2K Messages
2 days ago
Hello @user_c261ed, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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116.3K Messages
1 day ago
@XfinityChelseaB
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... They haven't even returned yet to answer my questions.........................
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EG
Expert
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116.3K Messages
1 day ago
@user_c261ed
Did you have a chance to gather the info I requested ?
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