1 Message
Uncorrectable Errors galore
I just went in and swapped out my xfi rented modem because the one I had might be defective.
I should be getting 500+mbps internet, I'm lucky to get 5mbps. I get 20mpbs upload.
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Modem: [EDIT: Modem](XB8).
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Signal levels: Downstream power (-1.9 to -5.3 dBmV), SNR (38.7 to 40.2 dB).
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CM Error Codewords: 92,806,194 uncorrectable errors on Channel 25, 1–349 on channels 17–23.
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Speed test: <5 Mbps download, ~20 Mbps upload.
XfinityDena
Official Employee
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3.2K Messages
1 month ago
@user_nnlzmx I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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