Visitor
•
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Uncorrectable Codewords / Upstream & Downstream Channel Bonding Values
Hello,
My internet has been dropping and coming back on for the past year or so, and it seems as though it is getting worse. Initially this started when the main coaxial cable was accidentally cut. Since then, we've had three technicians come out, but the problem still persists. We are down to only one coaxial cable/port, with a single splitter on it to connect the Xfinity cable box, and the Xfinity modem. We have moved the location of the modem/cable box once already, between two different locations in the house and it hasn't made a difference. One technician recommended a Google Nest to help the Wi-Fi signal in dead spots of the house, but the issue seems to be the signal the modem is receiving itself. The internet will drop at random hours throughout the day, and come back on within a 2-5 minute window, yet the cable television seems to be unphased.
Ideally, I'd love to have a second coaxial port so I can have ethernet near my computer, but if that is not possible with splitting the signal strength, does Xfinity install ethernet cables?
I imagine the technicians tested the cables before installation, but I'm not exactly sure. Based off of the upstream and downstream values, do you think this could be a wiring issue with the already installed coaxial cables in the house, or an issue with the signal strength coming into the house from the utilities?
Any advice will be greatly appreciated, thanks!
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Channel ID |
44
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
48
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
||||||||||||||||||||||||
| Frequency |
645 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
722000000
|
||||||||||||||||||||||||
| SNR |
42.5 dB
|
43.8 dB
|
43.7 dB
|
43.8 dB
|
43.6 dB
|
43.5 dB
|
43.4 dB
|
43.4 dB
|
40.4 dB
|
||||||||||||||||||||||||
| Power Level |
0.6 dBmV
|
2.8 dBmV
|
2.9 dBmV
|
2.8 dBmV
|
2.2 dBmV
|
1.7 dBmV
|
1.2 dBmV
|
1.3 dBmV
|
-2.1 dBmV
|
||||||||||||||||||||||||
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
|||||||||||||||||||||||||
|
Upstream
|
Channel Bonding Value | ||||||
| Channel ID |
1
|
2
|
0
|
0
|
0
|
0
|
|
|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
|||||
| Frequency |
10 MHz
|
16 MHz
|
|||||
| Symbol Rate |
2560
|
5120
|
|||||
| Power Level |
40.0 dBmV
|
41.8 dBmV
|
|||||
| Modulation |
QAM
|
QAM
|
|||||
| Channel Type |
ATDMA
|
ATDMA
|
|||||
| CM Error Codewords | ||||||||||||||||||||||||||||||||
| Channel ID |
44
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
1550429664
|
155328428
|
171610652
|
171607087
|
171641797
|
171657537
|
171667160
|
171675282
|
171685434
|
3258228360
|
3258239081
|
3258247742
|
3258258335
|
3258266664
|
2603682175
|
2603691726
|
2603702277
|
2603711145
|
2603720506
|
2603729883
|
2603740096
|
2603749413
|
2603759476
|
2603768078
|
2603778895
|
2603812470
|
2603797155
|
2603824778
|
2603846849
|
2603830809
|
2603837244
|
1550429664
|
| Correctable Codewords |
1547174049
|
349
|
549
|
0
|
690
|
0
|
624
|
551
|
472
|
442
|
482
|
440
|
426
|
366
|
394
|
474
|
431
|
415
|
596
|
585
|
619
|
572
|
534
|
631
|
0
|
14117
|
708
|
614
|
634
|
660
|
525
|
1547174049
|
| Uncorrectable Codewords |
174487
|
798
|
1320
|
1679
|
2034
|
2096
|
1601
|
1385
|
1262
|
1205
|
1176
|
1099
|
1062
|
1063
|
1122
|
1082
|
1078
|
1016
|
1129
|
1195
|
1174
|
1080
|
961
|
1089
|
1139
|
35581
|
1339
|
1108
|
1139
|
1317
|
1259
|
174487
|
XfinityChelseaB
Official Employee
•
2K Messages
5 hours ago
Hello @CatchMySpindrift, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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