Visitor
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1 Message
Unburied line severed, total internet outage"
A line that should have been buried was severed during repair work.
I have called 3 times about the cable, and was finally told it is Company Policy that any line on the customer’s property are the customer’s responsibility. I filed a complaint with the city because the line was in danger of being severed.
it is now been damaged and our internet service is completely out.
user_5w43t7
Contributor
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18 Messages
1 month ago
My room mate suggested that you go buy a FtF splitter, and attach 2 males to the severed cable, wrap it up electrical tape cover it with a strong bag (like a contractors bag) and bury it.
Keep hounding Xfinity to come out and replace the line.
I would seek account credits where applicable.
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XfinityLinda
Official Employee
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2.6K Messages
1 month ago
Oh, no! We're sorry to hear about the trouble with your service @user_ycxsmc. You've come to the right place for assistance. We'll have to get a ticket opened for you for your request. Please send us a Direct Message with your full name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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