Visitor
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1 Message
Unburied line severed, total internet outage"
A line that should have been buried was severed during repair work.
I have called 3 times about the cable, and was finally told it is Company Policy that any line on the customer’s property are the customer’s responsibility. I filed a complaint with the city because the line was in danger of being severed.
it is now been damaged and our internet service is completely out.
kcurtis82
Visitor
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5 Messages
1 hour ago
My room mate suggested that you go buy a FtF splitter, and attach 2 males to the severed cable, wrap it up electrical tape cover it with a strong bag (like a contractors bag) and bury it.
Keep hounding Xfinity to come out and replace the line.
I would seek account credits where applicable.
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