Va54's profile

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5 Messages

Wednesday, April 8th, 2020 4:00 AM

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Unauthorized devices connecting to gateways

Unauthorized devices are connecting to gateway.  Changed password and devices that are not mine are still connecting.  I have paused the devices.  There are about 8 of them.

Accepted Solution

Frequent Visitor

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5 Messages

5 years ago

The new router modem fixed issue.

Expert

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107.2K Messages

5 years ago

Their Advanced Security feature has recently been pushed to their gateway devices via a firmware update whether you want it or not, hence the hypochondriac notices. It's buggy.

We've seen many many posts about this here lately ! The work-around is to disable the Advanced Security and not use it for now, it's buggy.;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

Frequent Visitor

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5 Messages

5 years ago

Thanks, but those devices stay connected on the gateway.    It reflects they are connected,, not just trying to connect

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10 Messages

5 years ago

EG, is it possible that there’s signal interference from the MoCA? I’m having a similar issue except my devices are showing on a neighbor’s gateway.

Frequent Visitor

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5 Messages

5 years ago

Yes I have disable the Advaced security.    I will see if that helps.   Why would the usage reflect high on the False passive ?

Expert

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107.2K Messages

5 years ago

They are likely to be false passive notices. Did your try disabling the advanced security feature ?

Frequent Visitor

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5 Messages

5 years ago

I have called and Comcast is sending new router. As the devices are still appearing even after resetting.   

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