Unauthorized cancellation of NOW services

Hi Xfinity Support,

I am looking for help from an Official Employee regarding an unauthorized cancellation on my Xfinity NOW Prepaid Internet account.

I paid in full for a 30-day cycle on October 25, and I have my payment receipt. However, on Thursday morning (November 12), my service was disconnected and I received a cancellation confirmation email that I never requested.

I have spent the last few days going in circles with phone support and live chat agents, getting different answers each time with no resolution. Because I already paid for a full month of service, I should not have to pay again for a system or provisioning error.

Can an Official Employee please review my account via Direct Message so we can either restore my service for the remainder of my paid cycle at no cost or refund my October 25 payment? Thank you