Unable to view videos on X: tracert shows a loop in the routing

@XfinityMartyR​ The tracert specifically shows a loop in the comcast.net backend. There is nothing I can do on my end.

Using a VPN, or my 5G phone connection I do not encounter this problem because I'm not routing through the comcast backend.

My inlaws are encountering this same problem, and they're solving it by switching to race.com.

I escalated through an agent and he confirmed it was the backend. It is still not resolved as of today.

 

@XfinityChristy wrote: If you have a ticket or case number, could you share that as well? 

 

@Dangerdad137 Don't post that requested info here on these public forums. It's considered to be private information and it would be a violation of their guidelines. Send them a private direct message instead. Here's how;

To send a direct message (private message);

Click "Sign In" if necessary.
 
Click the "Direct Message" icon  in the upper right corner. 

Click the "New message" (pencil and paper) icon.
 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
An "Xfinity Support" graphic replaces the "To:" line.
 
Type your message in the text area near the bottom of the window.
 
Press the "Enter" key on your keyboard to send it.

[Permission from and credit given to BruceW].

@XfinityChristy​ The problem has gotten worse. Yesterday I was unable to access a microsoft.com URL I needed to download an update for VSCode. I reached out again to an agent through the chat interface. I was told it would be worked on, but I only have the chat history, not a ticket # or anything.

We are also having the same video issue with X.com on all our devices, when on our Xfinity Wifi. It’s intermittent like you said. When it does happen we switch off wifi on our phones and everything works fine.