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user_7vq5r5
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Saturday, August 9th, 2025

Unable to solve issue with chat bot

I somehow deleted my network while trying to connect a printer to the modem. Restarting and talking with the Xfinity assistant does nothing. Some devices can connect while others cannot. I would like to talk with technical support

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14 days ago

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XfinityBillie

Official Employee

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3.6K Messages

15 days ago

@user_7vq5r5 Thank you for taking the time to reach out to us here on our Xfinity Forums. If you are using an Xfinity modem you can manage your network name and password by following the directions here right in our amazing Xfinity app! Please let us know if this helps to resolve the concern. 

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user_7vq5r5

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@XfinityBillie​ I’ve tried this. The only accessible network was the ‘setup’ network.

i renamed this using the app.

some devices- iPhones TV work fine.

sonos speaker and one tablet won’t join network. I don’t think the standard protocol will resolve my issue

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14 days ago

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XfinityBillie

Official Employee

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3.6K Messages

 

user_7vq5r5 Thank you for confirming that you have tried that step. Our team would be more than happy to take a look at what's happening and assist you with finding a resolution. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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14 days ago

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EG

Expert

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112.8K Messages

14 days ago

@user_7vq5r5 @XfinityBillie 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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