1 Message
Unable to see internet usage
Cannot view my internet usage which is a problem because I have a data cap.
I already tried using the mobile app, multiple web browsers, clearing cache and cookies, and chatting with the bot. None of it worked so please do not recommend I do this again.
XfinityChelseaB
Official Employee
•
1.6K Messages
1 month ago
Hello @user_hl376f, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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