Visitor
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1 Message
Unable to schedule callback for cancellation
I have been trying to cancel my Internet service after moving in June but have been unsuccessful in connecting with Xfinity support to do so. I thought I had cancelled my service from the app in June, but must have been mistaken since I soon received a bill for July, and an even larger bill upcoming in August. I have not used any of said service since early June and would like to cancel my service and receive a refund for July.
Whenever I try to schedule a call through the cancellation links on Xfinity's site, I am told "We're having some trouble scheduling your callback Try again or visit our support site for more help"
EG
Expert
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112.3K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.9K Messages
5 days ago
Hello, @user_1jrfum! Thank you for coming to the Xfinity Community Forum with your cancellation request. I'm sorry to hear about the trouble you've had accomplishing this request, and I'd love to see what our team can do to help :) We're great to work with because we'll always do our best to help you make any changes you'd like to see, even though we would hate to see you go. I see that you've also sent a direct message, which I'll reply to shortly.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
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