Unable to remove Storm Ready device

A couple of days ago we received a notification that our wireless mesh had switched us to the Storm Ready device (even though, when checked, there were no outages in the area) a few mins later, we got a notification that we’d switched back. Since that point the storm ready device has been in a status of Needs Attention.

I’ve restarted the device but no difference.

I’ve tried to remove the device using the app but the app just vibrates and even though I’ve left the system overnight, the device is still visible.

I’d like to remove the device and reactivate it but I appear to have no means of doing that. Anyone got any ideas?

what’s interesting is that the battery backup light continually flashes but the storm ready device itself has a steady white light. In the app, the battery backup status is reported as unknown.