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Tuesday, February 11th, 2025 9:44 PM

Unable to reach certain IP addresses

Working from home, I need to connect to company VPN. All of sudden today, VPN IP addresses were unreachable all day long. I connected my laptop to phone's personal hotspot, boom, it started working. What is going with Xfinity network? I do have one Pod in additional to Gateway but never had such issues. Who should I get in touch with?

Retired Employee

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1.4K Messages

28 days ago

Hello, @svix13! Thank you for your post. Are you currently using an Xfinity Gateway? If so, I recommend reporting those IP Addresses as blocked by Advanced Security. Here is an article on how to do that: https://www.xfinity.com/support/articles/report-blocked-website. 

(edited)

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