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user_65ez7b
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3 Messages

09/04/2024 4:30 AM

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Unable to port forward

I am trying to port forward two ports, 25566 and 25565. I have set them up in the app but when I go to test the ports, they are not open. How can I resolve this? I followed all of the steps in the xfinity guide in the support section. This is a major deal breaker if I can not get this to work as this is just part of what I need to set up. 

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2 years ago

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XfinityRoberto

Official Employee

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2.6K Messages

2 years ago

Hello and welcome to Comcast @user_65ez7b. I am sorry to hear that you are not able to set up port forwarding. You are in the right place an I am happy to assist you today. Now how are you setting up the port forwarding? Are you using the Xfinity App or are you going through the admin site at 10.0.0.1? 

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user_65ez7b

3 Messages

@XfinityRoberto​ I am going through the app. The admin site directed me to use the app.

2 years ago

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XfinityAdrienne

Official Employee

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2.4K Messages

Hmm, thank you so much for sharing those details with us user_65ez7b! Have you attempted to delete the port forwarding, and add it back? 

 

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2 years ago

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user_65ez7b

3 Messages

@XfinityAdrienne​ Yep. Also have reset the router aswell. I tested the computer today on another network and it worked just fine, so it’s definitely a problem with the Xfinity router

2 years ago

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XfinityRay

Official Employee

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4.4K Messages

We will get to the bottom of this and appreciate your help with troubleshooting, @user_65ez7b! Did you previously set up these port forwards in the admin tool or is this the first time setting them up with our service using the Xfinity app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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