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user_9d53fe
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1 Message

Saturday, July 12th, 2025

Unable to join my wi-fi network

I got a message on my iPad - unable to join network : this network is operating on wi-fi channels in use by several other nearby networks.

it suggested that I restart my router, which I did. That didn't help. Neither did my fruitless attempts at getting help from the worse than useless chatbot. I also followed some online troubleshooting suggestions. This doesn't happen all the time, but has been getting more frequent & more severe. Suggestions?

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11 days ago

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XfinityBrianH

Official Employee

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1.7K Messages

3 months ago

 

user_9d53fe Thanks fo reaching out ot us here with to let us know you are having trouble connecting your iPad to yor home network, I can help! Can you please try forgetting your home Wi-Fi network on the iPad and then try reconnecting to the network? Please let me know if youi are still unable to connect after completing those steps.

 

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user_ywjo3z

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1 Message

Still unableto connect to t tp my network

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13 days ago

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XfinityBenny

Official Employee

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1.1K Messages

@user_ywjo3z Thanks for adding to the post. What happens when you try to connect to your network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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