bshemenski's profile

New Poster

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1 Message

Wed, Jan 13, 2021 6:00 PM

Unable to Delete Existing Port Forward Protocols

Please help! I have gone through multiple Live Chats and multiple calls to 1-800-XFINITY, yet no one is able to find me the solution to my problem.

 

Essentially, I forwarded two ports to my desktop computer in order to run a server. I did so before we wired my home, so while using a wireless connection, hence my device being assigned a particular IP. After we wired the home, I attempted to forward these same ports to whatever the assigned IP was now that I was connected via ethernet. For whatever reason, I am unable to delete the existing Port Forwarding protocols associated with the original IP address.

 

Here are all of the fixes I've already tried:

  • Restarted my Gateway.
  • Restarted my computer.
  • Used the XFI app on both my Android and Apple devices.
  • Used a different computer.
  • Turned off Advanced Security.
  • Attempted to re-assign my current IP to the one associated with the already forwarded ports. I did this in 10.0.0.1, but for whatever reason the changes will not stick.
  • Reconnect with the same computer using the WiFi in order to unassociate the ports. By doing this, I was able to assign my computer back to the original IP address. Unfortunately, even though I was now associated with the old address, it still would not allow me to delete the existing rule.
  • Much more...

 

I am desperate for help ASAP so I can get my server live again. Please do not send me the guide for port forwarding, as I've been sent this by multiple Xfinity technicians already.

 

Thank you in advance!

Responses

Official Employee

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375 Messages

5 m ago

@bshemenski Thank you so much for taking the time to reach out to us regarding your port forwarding concerns. It sounds like you have taken a lot of steps to try and reach a resolution here. I am so very sorry to hear that you are having this trouble, I can totally understand how frustrating it would be to attempt to remove this feature so that you can use the services and it just will not complete the change. I would love to dig further into this. Are you using The Xfinity XFi app to make the changes? 

New Poster

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1 Message

5 m ago

Dude have you ever found a fix yet M LITERALLY HAVING THE SAME ISSUE like identical and I've looked everywhere and done everything too with no difference or actual help If you've found a fix by now I would appreciate the help.

Regular Visitor

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3 Messages

4 m ago

I am having the same problem after installing a XB7 Gateway. Please help Comcast.

New Poster

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1 Message

4 m ago

Having the same problem. I have tried using the app and the website and am also unable to access port forward settings through 10.0.0.1 because I cannot login to the modem.

New Poster

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2 Messages

4 m ago

I'm having the same issues. Any updates/fixes on this by chance?

New Poster

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2 Messages

4 m ago

I have figured out the fix. Turn the advanced security back on. Rebooted modem. Deleted ports successfully. Then was able to recreate ports. Then I turned off the advanced security... It's a shame xfinity couldn't figure this out. Hope this helps someone 😊

Regular Visitor

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3 Messages

4 m ago

Thanks for your suggestion but this did not work for me.

 

Regular Visitor

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3 Messages

4 m ago

I finally replaced the XB7 and now everything is working for me.

 

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