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user_uj63ad
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Visitor

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10/19/2026 4:19 AM

Unable to connect via WIFI

My name is [Edited: "Personal Information”] & I am unable to connect to my wifi despite typing in the correct information, changing the password/using the new one, restarting gateway, & using a different device to share wifi access. 

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7 hours ago

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XfinityAmandaB

Official Employee

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3.6K Messages

19 hours ago

 

user_uj63ad If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

 

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EG

Expert

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122.4K Messages

7 hours ago

@user_uj63ad @XfinityAmandaB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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