Unable to connect to VPN using Xfinity XB7 gateway

Hello,

I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway.

I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinity wifi are facing similar problems but I could not find a solution.

P.S Xfinity AI assistant in the app is useless. Couldnt even understand my problem.

Can anyone please help?

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XfinityBrianH

Official Employee

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2K Messages

2 hours ago

user_wx0myq Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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EG

Expert

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115.9K Messages

2 hours ago

@user_wx0myq @XfinityBrianH

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Your Home Network

user_wx0myq

Unable to connect to VPN using Xfinity XB7 gateway

XfinityBrianH

EG

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