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Visitor

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2 Messages

Saturday, January 20th, 2024 9:39 PM

Closed

Unable to connect to Project Online from Project Professional

I just got a new ThinkPad X1 computer, and I use Xfinity as my home Internet provider. When I attempt to connect to Project Online from Microsoft Project Professional, I receive the following error message:

  • Project was unable to establish a connection with [my URL]. This could be caused by a loss of network connectivity or inadequate permissions to connect to Project Web App.

Here are few additional important details:

  • This problem does not occur with any other computer trying to connect to Project Online with the same account on my home network.
  • This problem does not occur connecting through other non-Xfinity networks. I can reproduce this error at my home, and also at my friend's house who is also using Xfinity.
  • When I connect to my iPhone Personal Hotspot from my computer, this problem does not occur.
  • I installed VPN software on my computer and connected to the VPN on the same Xfinity network. The problem does not occur while connected to the VPN.
  • This is a highly reproducible problem -- happens every time.

I believe this is an Xfinity issue; perhaps they are blocking me from connecting to certain Microsoft sites. I saw on this forum that others were having a similar issue recently connecting to Microsoft sites, but they didn't mention Project Online specifically.

I need to use Project Online every day for work, so this is a very urgent problem for me. Can anyone make any suggestions?

Thanks!

Official Employee

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877 Messages

1 year ago

Good afternoon @user_8fd6be. You mentioned that you got a new computer and then this issue started, did you have a previous computer that didn't have this issue? 

Visitor

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2 Messages

1 year ago

Correct, my previous computers did not have this issue. But the issue only happens with my new computer when connecting to an Xfinity network. The problem also occurs on my friend's Xfinity home internet service. I opened up a ticket with Xfinity yesterday. My understanding is that it is being escalated to the security department, but I have not yet heard back.

Official Employee

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1.6K Messages

@user_8fd6be ,If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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