Visitor
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2 Messages
unable to connect to .mil on home wifi
I saw another discussion post explaining the same issue I'm having, but there was no actual solution posted to that thread. Whenever i try to access any ".mil" website, I get the popup "This site can't be reached" and the error code "DNS_PROBE_FINISHED_NXDOMAIN". I have tried multiple devices and multiple browsers. When I try on my phone when connected to the wifi, same issue. As soon as i disconnect from the wifi to use cellular and reload the website, it loads instantly. So I know the issue is with the ISP. I am having no other issues with my xfinity home wifi, just .mil sites. Help!
XfinityMatthew
Official Employee
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1K Messages
2 months ago
Hello @user_71fp4x If you are having trouble accessing certain website you will want to open a request at https://spa.xfinity.com/help under the Advanced Security option. This will get sent over to our Customer Security Assurance team who can assist with accessing the sites getting blocked.
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user_iwq6ty
Visitor
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5 Messages
22 days ago
Was there a solution to this? I'm having the exact same issue, and Xfinity closed my help ticket in about two hours without an a solution; "there is no Advanced Security block related to the reported website" was the response I received. Obviously, something is preventing access, since the sites load on my phone upon turning off WiFi. Please advise.
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