Visitor
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8 Messages
Unable to Connect to Microsoft OneDrive and intermittent access to Teams
I see that multiple people have had issues on Xfinity networks connecting to OneDrive and Teams. Well, I am now having the same issue. It has been going on for about a week now and continues today. I have contacted Xfinity support over chat which was zero help. They were wanting to do all the basic (reboot modem, reset modem, replace my modem, etc., etc.) which I had already done with no change.
I have verified the issue on multiple PCs on my network, changed DNS servers as some have suggested, and it continues over ethernet and Wi-Fi. Also, I don't believe I am using Advanced Security as my Xfinity modem is in pass-thru mode and I am using a 3rd party router. Trace Route to the OneDrive servers does not make it and stops at the edge of the Xfinity network.
What else can be done to fix this issue? Help!
flatlander3
Problem Solver
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1.5K Messages
3 years ago
Looks like one of many in the past couple days. If there's a bottleneck on Xfinity upstream from you, about the only thing you can do as an end user, is VPN past it to somewhere else, and exit on someone else's network to microsoft's servers.
You got 3rd party gateway, so no 'advanced security'. Changing DNS on a 3rd party gateway was a good idea too. You can try disabling ipv6 for a test: https://www.itechguides.com/disable-ipv6-windows-10/ (reboot). Change it back if it doesn't work. You won't be able to mess with specific protocol parameters on a gateway for debugging, and it won't help if their network is screwed up in the first place.
Nobody seems to want to report how they fixed it, or if it was fixed after talking to Xfinity, so report back if you find a way.
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