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user_bt3ufj
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Saturday, January 31st, 2026 7:14 PM

Unable to connect to Internet with my work laptop

My fiance has been been unable to connect to the Boeing VPN correctly because the packets are not reaching their destination.

The IT from the Boeing side tried pinging the server (gpcloud.connect.boeing.com) but its requests timeout and it gets stuck on the be-2412-pe12.seattle.wa.ibone.comcast.net server. It won't even work when he uses an ethernet cable and connect directly into the modem. Is there anyone from the technical/IT team that we could share the code that was visible in the Windows Terminal so Xfinity can help him work remotely? If I am unable to connect to my works intranet through their VPN then I will have to look at switching ISP's.

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7 hours ago

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XfinityMatthew

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8 hours ago

Hello user_bt3ufj If you're experiencing VPN issues with your Xfinity gateway, try disabling "Advanced Security" in the Xfinity app or adjusting firewall settings to Minimum Security (Low) in the Xfinity Admin Tool. 
Here's a more detailed explanation:
 
1. Check for "Advanced Security":
  • If you have "Advanced Security" enabled: This feature might be interfering with your VPN connection.
  • To disable it:
    • Open the Xfinity app.
    • Go to Internet Advanced Security.
    • Tap Advanced Security.
    • Tap Turn Off.
2. Adjust Firewall Settings:
  • Log in to the Xfinity Admin Tool:
    • Go to Gateway -> Firewall.
  • Select IPv6 (or IPv4 if IPv6 is not listed):
  • Choose Minimum Security (Low):
  • Click Save Settings: 

Please let me know if this helps! 

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