Visitor
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5 Messages
Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway
I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the information that resolves my problem. My understanding is that the XB8 gateway does have MoCA enabled as a factory setting. However, I cannot excess my gateway settings to confirm that MoCA is enabled. The 10.0.0.1 URL does not allow access to the gateway settings anymore. All you get is a window that tells you to download the Xfinity App. And I have not found anyway using the Xfinity App to verify the MoCA setting in my Gateway.
EG
Expert
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116.4K Messages
1 day ago
You may have to enable Admin Tool access first;
https://www.xfinity.com/support/articles/admin-tool-access
Open the Xfinity App. (You'll need a working connection for this step).
Go to the WiFi tab.
Select View WiFi equipment and open Advanced Settings.
Select Admin Tool online access.
Slide the toggle button to Allow Admin Tool access (ON).
Select Save.
Visit http://10.0.0.1 while connected to your WiFi at home.
Username: admin
Password: Check the sticker on the bottom of your Xfinity WiFi Gateway.
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EG
Expert
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116.4K Messages
13 hours ago
Ok, I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards to assist you. You should get a reply here in your topic. Good luck !
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