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Thursday, April 10th, 2025 4:57 AM

Unable to connect: operating on Wi-Fi channels in use by other nearby networks

Continuously getting this message. 

This network is operating on Wi-Fi channels in use by several other nearby networks.

I've tried calling. No help. They say I have too many devices. I currently have 8. 
I’ve tried the online wifi settings suggested on other posts with same issue with no resolve. 
please help. 

Official Employee

 • 

723 Messages

4 days ago

Good morning @user_ztpnq9 we would be happy to assist. Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

Expert

 • 

109.8K Messages

4 days ago

@user_ztpnq9 @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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