unable to add device to wifi

I added a printer to my network two weeks ago and have not been able to connect my roku device to wifi since then. roku worked previously. i have since removed the printer from the network but it did not help. i have uplugged and restarted gateway and roku ad naseum and have used xfinity assist multiple times to no avail. cannot get a live person for help. what do i do now??

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XfinityMarshante

Official Employee

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387 Messages

2 months ago

Hello @user_03502u, Thank you for taking the time out of your day to leave a post. Sorry to hear you are having issues connecting your Roku to your Wi-Fi. When connecting the Roku, does it show your network name? If so when you try and connect does it give an error message?

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user_03502u

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It does not show then network name until I enter it and enter the password for the network. It then does not connect to the network and tells me to restart the roku and the router and try again. i have done so repeatedly to no avail. xfinity assistant has been useless because all "systems' test as "great health." it is frustrating beyond words.

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2 months ago

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XfinityMarshante

Official Employee

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387 Messages

@user_03502u, thank you for providing the details. Have you also tried resetting the network settings on the Roku?

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2 months ago

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user_03502u

unable to add device to wifi

XfinityMarshante

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