Regular Visitor
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4 Messages
Unable to activate new XB7 Gateway due to seemingly nonexistent reported outage
I am upgrading my XB6 Gateway to an XB7. For 2 days now, the xFi app will not allow me to activate the XB7 due to a reported outage in my area. The app stops me dead in my tracks. My service has NOT been interrupted using my XB6 during this time-frame. I am unable to find anyone in my general vicinity experiencing a loss of any Xfinity services.
Is this a common occurrence? Should I just wait and see if the reported outage is eventually restored? At this point, I have serious doubts about the legitimacy of the reported outage.
EG
Expert
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113.4K Messages
5 years ago
Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !
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skip_intro
Regular Visitor
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4 Messages
5 years ago
Thank you for the reply and suggestion.
Unfortunately, once I verify my address with the automated system it informs me of the reported outage, gives me the "we're working on it" spiel, states that a technical support agent will be unable to assist me with the issue, and then ends the call.
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