skip_intro's profile

Regular Visitor

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4 Messages

Sun, Sep 13, 2020 9:00 AM

Unable to activate new XB7 Gateway due to seemingly nonexistent reported outage

I am upgrading my XB6 Gateway to an XB7.  For 2 days now, the xFi app will not allow me to activate the XB7 due to a reported outage in my area. The app stops me dead in my tracks. My service has NOT been interrupted using my XB6 during this time-frame.  I am unable to find anyone in my general vicinity experiencing a loss of any Xfinity services. 

Is this a common occurrence?  Should I just wait and see if the reported outage is eventually restored? At this point, I have serious doubts about the legitimacy of the reported outage.  

Responses

EG

Expert

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86.5K Messages

8 m ago

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !

 

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Regular Visitor

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4 Messages

8 m ago

Thank you for the reply and suggestion.

Unfortunately, once I verify my address with the automated system it informs me of the reported outage, gives me the "we're working on it" spiel, states that a technical support agent will be unable to assist me with the issue, and then ends the call.

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