Visitor
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1 Message
Unable to activate modem router through the app
When I try to activate my new modem router through the xfinity app it just spins on the loading page when I click add device. I have deleted and redownloaded the app and it still does not work. The ai chatbots that are your only option on the phone are useless (as all ai chatbots are) because they just send you back to the app as their only solution.
EG
Expert
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122.5K Messages
6 hours ago
I'm not sure if this method works anymore (YMMV). Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck ! Please let me know.
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