Visitor
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6 Messages
Unable to access website URL with port numbers from home wifi
I am trying to access some business websites from my xfinity internet Wi-Fi whose urls end with …xyz.com:32443 and another zyx.com:8380
These requests fail with browser response of “server stopped responding” or “site can’t be reached. xyz.com took too long to respond. Try: Checking the connection
ERR_CONNECTION_TIMED_OUT”.
NOTE: accessing these URLs works just fine when accessing them from outside my home Wi-Fi network e.g using my smartphone and cellular network with Wi-Fi disabled. Or from a different Wi-Fi network. No issues from non-Xfinity wifi network.
I tried using port forwarding in Advanced settings of the XFI mobile app by choosing my laptop device name, TCP/UDP and the specific port number 32443 or 8380. No change. It still failed.
i also tried restarting the xfi gateway.
Please help me unblock access to these ports. Am I doing port forwarding incorrectly? These websites are from trusted educational businesses and government agencies that others can access from their home Wi-Fi network.
Accepted Solution
user_0816b6
Visitor
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6 Messages
3 years ago
Resolved. Customer Security Assurance team never got back to me. But when I replaced the Xfinity modem/gateway box, the problem was resolved instantly. The blocked government website is now accessible with default gateway Wi-Fi settings. Problem solved.
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XfinityMarcos
Official Employee
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2.4K Messages
3 years ago
Hey there @user_0816b6, I really appreciate you letting me know what steps you've already tried, and for taking advantage of the amazing self-service options Xfinity has out there for you. It sounds like you may have set up the Port Forwarding correctly, as long as you followed the steps outlined in this awesome Walkthrough, you should be good on that front. Just to make sure we're on the same page, are multiple devices unable to access these sites on your home network, or just one?
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