pdxspeck's profile

New Poster

 • 

2 Messages

Friday, January 15th, 2021 9:00 AM

Closed

Unable to access three specific sites from my network

Sometime last Thursday, I suddenly was unable to access the following sites. These are sites that I regularly use and had no problem with until recently:

 

On the first two sites, I get the `ERR_CONNECTION_TIMED_OUT` message from my browser. On the last, I get a 403.

 

I can't access these sites from any device in my network (both Mac and Windows), but I can access them via my phone (I use xfinity phone service), or if I use VPN. This suggests to me that something's amiss in my network.

 

I'm using default security settings in the gateway firewall, and nothing has recently changed there.

 

I tried resetting my gateway to default settings, then re-set up my wi-fi network, but still having the same problem. I'm at a loss. Any suggestions?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.4K Messages

4 years ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.


https://www.xfinity.com/support/articles/xfinity-xfi-faqs

New Poster

 • 

2 Messages

4 years ago

@EG Thanks for the reply and tip! Unfortunately, disabling xFi Advanced Security didn't solve the problem.

Expert

 • 

111.4K Messages

4 years ago

Perhaps the outputs of traceroutes to the domains may reveal where the blockages are occurring ?

forum icon

New to the Community?

Start Here