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2 Messages
Unable to access three specific sites from my network
Sometime last Thursday, I suddenly was unable to access the following sites. These are sites that I regularly use and had no problem with until recently:
On the first two sites, I get the `ERR_CONNECTION_TIMED_OUT` message from my browser. On the last, I get a 403.
I can't access these sites from any device in my network (both Mac and Windows), but I can access them via my phone (I use xfinity phone service), or if I use VPN. This suggests to me that something's amiss in my network.
I'm using default security settings in the gateway firewall, and nothing has recently changed there.
I tried resetting my gateway to default settings, then re-set up my wi-fi network, but still having the same problem. I'm at a loss. Any suggestions?
EG
Expert
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111.7K Messages
4 years ago
Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;
To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.
https://www.xfinity.com/support/articles/xfinity-xfi-faqs
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pdxspeck
New Poster
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2 Messages
4 years ago
@EG Thanks for the reply and tip! Unfortunately, disabling xFi Advanced Security didn't solve the problem.
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EG
Expert
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111.7K Messages
4 years ago
Perhaps the outputs of traceroutes to the domains may reveal where the blockages are occurring ?
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