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pat_m1
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Tuesday, July 30th, 2024 5:55 PM

Unable to access gameservers when IPV6 is enabled.

I am having timeout issues accessing pantheonmmo servers when IPV6 is enabled on my computer when disabled everything works fine. I am passing the tests at ipv6-test.com, and performing a traceroute it appears to be stopping in the Comcast network. 

traceroute to gl.pantheonmmo.com [Edited: "Personal Information"], 30 hops max, 80 byte packets
1  OPNsense.mcphees.net (2601:ce:8201:5100:e63a:6eff:fe61:c430)  0.171 ms  0.116 ms  0.152 ms
2  2001:558:4011:69::1 (2001:558:4011:69::1)  8.488 ms  8.934 ms  8.684 ms
3  ae-251-1204-rur02.x1calhoun.ga.atlanta.comcast.net (2001:558:142:201d::1)  14.716 ms  14.707 ms  14.342 ms
4  ae-2-rur01.x1calhoun.ga.atlanta.comcast.net (2001:558:140:c02b::1)  14.332 ms  14.886 ms  14.652 ms
5  ae-107-ar01.b0atlanta.ga.atlanta.comcast.net (2001:558:140:e5::2)  16.498 ms  17.362 ms  17.344 ms
6  be-5301-ar-sp03.b0atlanta.ga.atlanta.comcast.net (2001:558:140:46d::1)  16.494 ms be-5201-ar-sp02.b0atlanta.ga.atlanta.comcast.net (2001:558:140:462::1)  14.826 ms  14.812 ms
7  be-33021-cs02.56marietta.ga.ibone.comcast.net (2001:558:3:2d1::1)  15.492 ms !N be-33011-cs01.56marietta.ga.ibone.comcast.net (2001:558:3:2d0::1)  16.647 ms !N be-33041-cs04.56marietta.ga.ibone.comcast.net (2001:558:3:2d3::1)  10.984 ms !N

Again if I turn off IPV6 (required for other things) everything works fine. Thanks for any assistance.

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2 months ago

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XfinityOrlandoM

Official Employee

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1.2K Messages

2 months ago

@pat_m1

Thanks for reaching out to us it does sound like there's an issue with the server have you reached out to pantheonmmo servers  support team to see why you're not able to access the server when you're ipv6 is enabled

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pat_m1

Visitor

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I have reached out to them, the question is coming up because the traceroute ends at a comcast node it appears. 

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2 months ago

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XfinityThomasA

Official Employee

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1.5K Messages

 

You can learn more about IPv6 here. pat_m1. 

Comcast’s IPv6 program strives to make the company’s content available over IPv6. We'll maintain support for IPv4, while adding support for IPv6. You won't need a new Comcast device when your area makes the switch to IPv6.

You only need a new device for your Xfinity Internet if:

We determine the current device is malfunctioning, or
You want to upgrade to a higher speed than your current device is capable of.

WiFi is IPv6 is compatible. However, it may require an upgrade to your gateway firmware or hardware.

If you have a wireless gateway (Ethernet to WiFi bridge) connected to an Xfinity Internet gateway to achieve wireless capability, the gateway may need to be replaced with one that is IPv6 capable.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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Wilbos

11 Messages

@pat_m1​ there are a few of us having a similar issue to you on the Seattle and Sacramento servers. No solution yet through support.

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2 months ago

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EG

Expert

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106K Messages

@XfinityThomasA​ wrote;

 when your area makes the switch to IPv6. 

For the sake of clarity, Comcast's entire footprint has been dual stack since 2014.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

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BruceW

Gold Problem Solver

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25.9K Messages

2 months ago

... the traceroute ends at a comcast node ...

The trace doesn't so much "end" there as the traceroute program gives up there. The "!N" symbols on that line mean "Network unreachable". See https://www.ibm.com/docs/sl/aix/7.1?topic=t-traceroute-command.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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