Visitor
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2 Messages
Un happy customer
Not only did I get my hardware I was supposed to get because it was time to stop paying $400 a month for cable that was not adequate but I go into my account to check it. My password doesn’t work so I changed my password which was a total nightmare trying to do and it worked just now. I tried to login with that same password and it doesn’t work. I tell you you take Apple products and mix it with Xfinity and you have nothing but a frustrating nightmare between the two I pay almost $600 a month and it’s so frustrating that I accept the service from both of those companies
XfinityLinda
Official Employee
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2.8K Messages
6 hours ago
Oh, no. We're sorry to hear about your experience, @user_nr8bhn. We're happy to assist. Please send us a Direct Message with your name and address, so we may take a look on how we may help.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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