Phegan28's profile

New Poster

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2 Messages

Sunday, December 21st, 2025 7:11 AM

Ubisoft Servers

There is a huge rumor going around that you guys are blocking the Ubisoft servers, which is frankly irking a LOT of people. What is going on?

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Visitor

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1 Message

27 days ago

Used a vpn, started working immediately. Stopped using my VPN and Ubisoft won’t launch anymore. Shredding my settings didn’t help any either.

Official Employee

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2.1K Messages

 

user_g2x8b5 if you have a leased modem you can try disabling Advanced Security from the Xfinity app. 

 

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Visitor

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1 Message

27 days ago

Xfinity decided that Ubisoft isn't secure and blocked the website. They have made no effort to fix this issue for over 16hrs

Official Employee

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2.1K Messages

25 days ago

@Phegan28 Thanks for bringing your concerns to our attention. I’m sorry to hear that the website you need has been blocked. Our apologies for the inconvenience this has caused you.  I recommend visiting our security team to report the website and submit a request to have that blocked website reviewed for possible unblocking.

Here are the steps to take:

1. Visit https://spa.xfinity.com/help 

2. Select Report an issue at the bottom of the page.
3. Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
4. Fill out the required fields:
Enter the full URL for the blocked site.
Enter your email address to receive a confirmation email.
Add any other comments you’d like to provide.

5. Click Review.
6. Review your answers and click Submit.
7. You'll get a confirmation email once we receive your report.

 

(edited)

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