Visitor
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1 Message
Ubiquiti UCI not provisioned correctly
I'm getting only 1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I setup yesterday. I'm on the 2GBps plan.
Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I am currently provisioned on a legacy bootfile capping my upload at 40 Mbps. Please push the Next-Gen / Mid-Split Gigabit x2 bootfile to my modem so I can get my plan's full upload speed.
Let me know what other info you need!


XfinityThomasA
Official Employee
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3.6K Messages
3 hours ago
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- XfinityThomasA
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