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Friday, June 26th, 2026 2:22 AM

Ubiquiti UCI not provisioned correctly

I'm getting only 1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I setup yesterday. I'm on the 2GBps plan. 

Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I am currently provisioned on a legacy bootfile capping my upload at 40 Mbps. Please push the Next-Gen / Mid-Split Gigabit x2 bootfile to my modem so I can get my plan's full upload speed.

Let me know what other info you need!

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Official Employee

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3.6K Messages

3 hours ago

 

Hello, Brford2015! Thank you for reaching out! I want you to know that your concerns are important to us, and I absolutely understand the situation. Let’s review this closely and collaborate on a solution. Please send us a Direct Message.

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- XfinityThomasA

 

 

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