Skip to main content

    Support

    Offers

D
driveawedge
1st Topic
1st Like

1 Message

Saturday, January 18th, 2025 5:45 PM

Ubiquiti UCI Nextgen X2 only 40Mbps Upload

I upgraded to the Nextgen X2 last week and upgraded my cable modem to the UCI this week. I am getting the expected 2.3Gbps download speeds but I am limited to 40Mbps upload. The cable is directly connected to the modem, there are no internal splitters or filters. I am not sure if there's a signal issue or a provisioning issue. Any help would be appreciated.

Question

 • 

Updated 

1 month ago

136

3

XfinityEricB

Official Employee

 • 

2.1K Messages

3 months ago

 

driveawedge Thanks for reaching out with your upload concern, and I would be happy to help with getting it up where it should be. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

2

0

kex_usero

Visitor

 • 

1 Message

Hello, unfortunately this no longer seems to work to send a private message. Is there a different way?

I am having the same issue and just provisoned a Unifi UCI mode On my gigabit x2 plan. I am happy with my 2+ gigabit measured down speeds but maxing out between 20-30mbps on upload. With this hardware I should be getting 300mbps upload speed.


I had a tech already come out and we checked everything and fixed the issues to get my download speeds optimized but I was told it might need to be provisioned for 2000+ down and 300+ up

(edited)

Like

Reply

1 month ago

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

Thank you for reaching out to us here @kex_usero. If you are still having those upload speed issues, have you ran through the troubleshooting steps on the Xfinity app and reset the modem? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

3 months ago

 

driveawedge Thanks again for reaching out! I'm glad we could help get your modem provsioned correctly for your new speed tier. 

 

0

dveeeed

1 Message

3 months ago

Hi there. I signed up to reply as I'm having this exact issue with the same equipment as the original poster. I've called into support 3 times and have not had any resolution. At this point, they suggested sending a tech out, but it seems like a provisioning issue.

2gig down works perfect. But the upload stays capped at 40Mbit. Direct ethernet connection on the Gigabit x2 plan. I actually had an Arris S33 prior to the UCI, and decided to buy the UCI in hopes of solving this, but the issue remains.

I tried following the above instructions to DM Xfinity support but am confused. Is that through the Xfinity assistant?

0

0

forum icon

New to the Community?

Start Here