1 Message
Ubiquiti UCI Nextgen X2 only 40Mbps Upload
I upgraded to the Nextgen X2 last week and upgraded my cable modem to the UCI this week. I am getting the expected 2.3Gbps download speeds but I am limited to 40Mbps upload. The cable is directly connected to the modem, there are no internal splitters or filters. I am not sure if there's a signal issue or a provisioning issue. Any help would be appreciated.
XfinityEricB
Official Employee
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2.5K Messages
7 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityMartyR
Official Employee
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2.5K Messages
7 months ago
0
dveeeed
1 Message
7 months ago
Hi there. I signed up to reply as I'm having this exact issue with the same equipment as the original poster. I've called into support 3 times and have not had any resolution. At this point, they suggested sending a tech out, but it seems like a provisioning issue.
2gig down works perfect. But the upload stays capped at 40Mbit. Direct ethernet connection on the Gigabit x2 plan. I actually had an Arris S33 prior to the UCI, and decided to buy the UCI in hopes of solving this, but the issue remains.
I tried following the above instructions to DM Xfinity support but am confused. Is that through the Xfinity assistant?
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mjc2251
Visitor
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3 Messages
4 months ago
I'm having a similar issue but with DL capped at 1.5 G and upload at 350. I can seem to find how to direct message support to get it looked at.
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EG
Expert
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112.9K Messages
4 months ago
@mjc2251
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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