TV will not hook up to the WiFi internet

user_vrszkb Thank you so much for stopping in for help with your TV not connecting to your wifi. I would be more than happy to help. If you are still having issues with connecting the TV to your wifi If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.