Visitor

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1 Message

Thursday, August 6th, 2026 3:40 PM

tv Streaming keeps dropping

I’ve got the fastest internet speed Xfinity offers but when we’re watching a smart tv app like Hulu, Netflix, or any other, the screen keeps freezing saying bring have WiFi connectivity.  I’m also having this issue with wireless printers/laptops as well as our security system.  I’ve replaced our tv and still haven’t owning. Xfinity says our connection is great and must be an outside issue but it ve had this problem for over a year…even got boosters installed on each floor and it’s worse than better.  Suggestions??? I live in a development that has underground cables that are over 30 years old.  It is in a valley so reception has always been an issue with cellphones etc.  I need help

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Official Employee

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3.5K Messages

21 hours ago

 

user_k1n88i Thanks for reaching out to us for help with the connection concern in the home, and you have come to the right place for help! To confirm you are using our equipment at this time for the internet service, and our Xfinity pods/extenders for better wifi coverage, or do you use all your own equipment?

 

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