user_na2z3m Hello, and thank you for reaching out via our Xfinity Community Forum today for help with your connection. Here are a few steps to fix the issue of a TV saying that the Wi-Fi doesn't work:
1. Go to your TV's network settings menu.
2. Choose WiFi or Wireless and wait for the device to find available networks.
3. Select your WiFi network name from the list of networks.
4. If you don't see your network, you may need to search or type in the name.
5. When asked, enter your WiFi password using the remote control or on-screen keyboard. 6. If the issue persists, you can try connecting your gateway to the TV using an Ethernet cable for a more stable connection.
XfinityChristy
Official Employee
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2K Messages
11 months ago
5. When asked, enter your WiFi password using the remote control or on-screen keyboard.
6. If the issue persists, you can try connecting your gateway to the TV using an Ethernet cable for a more stable connection.
Please let us know if you have any issues.
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