Visitor

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1 Message

10/25/2026 9:25 PM

tv pixelation after updating gateway

After updating gateway per email from Xfinity, All my TV's have pixelation.  When through all troubleshooting options with xfinity assistant.  No help. This is totally unacceptable.

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Official Employee

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3.3K Messages

44 minutes ago

Thank you for reaching out here about that pixelation issue. I am sorry to hear about that experience, and will be happy to look further into that issue if you are still having those problems. 

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