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user_13u9lr
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Saturday, June 8th, 2024 8:24 PM

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TV Outage Affecting Internet

I don’t understand how an outage that’s impacting TV services means I haven’t had internet for 48 hours. No one can offer an explanation and I can’t talk to a real person because of the outage. There is no timeline for when service is going to be restored?

Question

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Updated 

1 year ago

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1

user_4hx7mg

1 Message

1 year ago

I am so frustrated as well, tried everyway communication, not possible to talk to someone, not getting an estimated time of service coming back on.However dont know if it helps, just discovered, on the map it shows your home and like a purple full or half or quarter purple bubble if you touch on that there is an expected resterotion time coming up, some more info,they are every so on updating it but it has been so long

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user_13u9lr

2 Messages

That actually is super helpful! I didn’t know the map did that and at least now I know more info about the outage 

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.9K Messages

Good evening @user_4hx7mg, and happy Monday, we appreciate you reaching out on our Community Forums. We're sorry to hear about your frustrating experience trying to get a hold of someone to talk to and not getting an estimated time of service coming back on. We appreciate you taking the time to educate users on our status map as well, we really do try to use tools like this to make as much information as possible readily accessible to our customers. To confirm, is your service still down? Please let us know as we'd be happy to take a closer look at the issues affecting your area and assure you that you've reached the right team to help. 

 

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1 year ago

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