Visitor
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1 Message
Tv and internet not workin
Our internet is not working. Our tv has X1 platform update is on the tv. It tried updating and it failed. What do we need to do?
Visitor
•
1 Message
Our internet is not working. Our tv has X1 platform update is on the tv. It tried updating and it failed. What do we need to do?
EG
Expert
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111K Messages
3 days ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityFrank
Official Employee
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1.4K Messages
14 hours ago
Hi there, @user_964jpt! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the service trouble. If you're still having a problem, and you're not seeing any area issues listed on the XFINITY App or on the map here: https://www.xfinity.com/support/articles/check-service-outage, I would recommend unplugging the power for the modem and cable box for a few moments then plugging back in to see if that solves the situation. Let us know if that works!
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EG
Expert
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111K Messages
9 hours ago
@user_964jpt
Were you able to find any outage info on that site or in the app ?
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