schnappsy's profile

Contributor

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97 Messages

Wednesday, November 29th, 2023 12:29 AM

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Turning off Xfinity hotspot on my network

I keep Trying to use the Xfinity App and directions Ive read that are over a year old on how to turn off the hotspot on my network  but the directions don’t match what I see in the Xfinity App. I ‘m thinking the directions I’m seeing are for the My Account app which doesn’t work any more. A little help here?

Contributor

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97 Messages

1 year ago

Well, to answer my own question after much searching

Open Xfinity App and sign in

Go to the Icon at the bottom of the page that lists “Wi-Fi”

View Wi-Fi Equipment

Advanced settings

Xfinity Hotspot Network

Xfinity Wi-Fi Network - There is a button to slide right to turn off the hotspot. You will lose connection for about a minute and might take up to 24 hours to take effect according to the directions on the page. 

I don’t know what will happen when the modem is updated. Others over a year ago complained that setting was turned back on again. 

Official Employee

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1.7K Messages

Thank you for reaching out to us here @schnappsy. That is the correct procedure for disabling the Hot Spot. If yo run into any issues feel free to reach out to us here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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